Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use your dbajee account — from wallet deposits via bKash, Nagad, and Rocket to how we handle disputes and account activity.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personUpdates posted on this page
dbajee Terms and Conditions That Govern Your Account
HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

Your account details and wallet history are stored under standard security practices, including encrypted connections for every session. We retain transaction records — including bKash, Nagad, and Rocket activity — for the period required to handle disputes and comply with applicable rules. You can request a summary of the data we hold by contacting support directly from your account.

Session Security

Every session runs over an encrypted connection. If we detect unusual login activity on your account, we will lock it and contact you through your registered details before restoring access.

Transaction Records

We keep a full log of wallet transactions — deposits, withdrawals, and adjustments — so disputes over bKash, Nagad, or Rocket payments can be checked against an accurate record.

Data Access Requests

You have the right to ask what account data we hold. Submit a written request via the support email in your account profile and we will respond within a reasonable timeframe.

Account Closure

You can request account closure at any time by contacting support. We will confirm any pending wallet balance and process any eligible withdrawal before closing the account.

TERMS QUERIES HANDLED

Reach Us About These Terms

If something in these terms is unclear — or if you need to flag a wallet transaction, request an account review, or ask about eligibility in your region — our support team handles account and policy questions directly. Players in Dhaka and across Bangladesh can reach us through the channels below during our available hours.

Team online

Live Chat

Open live chat from inside your account dashboard. A support agent will walk you through any clause or account step you need clarified.

Email Support

Send detailed queries, including transaction references for bKash, Nagad, or Rocket disputes, to our support address found in your account profile section.

Account Help Centre

The help centre inside your account covers common terms questions — wallet rules, account verification steps, and what triggers an account review.

Questions About These Terms Answered

Real questions about how these terms apply to your account, your wallet, and your access — answered straight.

Access depends on your local law and the eligible regions we serve. It is your responsibility to check whether using this service is lawful in your location before opening an account.

We may suspend or permanently close accounts found in breach of these terms. This includes using another person's bKash or Nagad wallet, running multiple accounts, or any fraudulent activity on the platform.

Contact support within 48 hours of the transaction. Provide your transaction reference number and the amount in question. We will check the wallet log and come back to you with findings.

We update these terms when our services, payment options, or applicable rules change. The updated version is posted on this page with a revision date. Continued account use counts as acceptance.

No. Your account is strictly personal. Allowing another person to log in, deposit via your wallet, or place activity on your account is a breach of these terms and may result in closure.

Send a written request through the support email listed in your account profile. We will identify what account and transaction data we hold and share a summary within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.